Frequently Asked Questions
What are your shipping policies?
We ship on Tuesdays and Fridays for all items except for made to order items in which case the processing time will be stated in the listing description. You have the option to choose between:
- First Class Package, the shipping estimate is 2-5 days
- Priority Mail, the shipping estimate is 1-3 days
- Priority Mail Express, the shipping estimate is 1-2 days
These are the estimates provided by USPS and do not include our order processing times. If you need an item rushed please contact us!
What is your return or order cancelation policy?
We accept order cancellations if the order has not yet been shipped. Cancellations are subject to a 7% restocking fee which covers the payment processing fees that are not returned to us when we refund you. Cancellations must be instigated by the buyer within 30 days of purchase for items that have not been shipped.
Are you available for commissions or custom orders?
We are not currently accepting new commissions or custom orders at this time.
Do you offer Pet Memorials?
Our commissions including pet memorials are currently closed.
We do accept pet memorials when our commissions are open! Especially If you are located in WA State, specifically Eastern Washington or Spokane. Unfortunately we can not accept any pet memorial commissions at this time.
Do you offer International shipping?
Yes! We offer International shipping on domesticated animals like goats, cats, rabbits, chicken and dogs. We also can ship our candles worldwide. Unfortunately we can not ship wildlife products out of the United States. We can arrange international shipping for you if you contact us!
How can I contact you?
You can use this link to send us a message https://freyjasforest.com/community/contact
This link can also be found on the homepage of our website or through our menu!
If you wish to email us directly our email is: firstname.lastname@example.org
You can also message us through our instagram: @freyjas.forest
Do you have a license to do this work?
We are currently licensed as both a Taxidermist and Fur Dealer in the state of Washington. All of our animals are legally and responsibly obtained.
Where do you source the animals from?
They all come from different places. Many die from illness or injury in farms, zoos, nature preserves or forests, some are from other taxidermists, and many are hunted. They are NOT hunted for the purpose of taxidermy or for our purposes specifically. Most of the materials we work with would otherwise be thrown away or wasted. It is important to us that no part of any animal is wasted and so we preserve them. They are hunted in a system which was created to protect species. Many people we source from hunt in areas where animals are overpopulating and starving to death because the local ecosystem doesn't have enough resources to support the high populations, or a part of the population becomes infected with life threatening illness so the sick ones are hunted in order to keep the rest of the population healthy. The others are hunted in healthy environments which serves to maintain these environments as healthy. Hunting is well regulated and effective in ensuring a healthy wildlife population. 100% of the money hunters pay in licenses, tags and stamps goes directly to the department of fish and wildlife. This is almost 200 million dollars annually which is used to maintain and protect the ecosystems that we hold so dear. On the fish and wildlife website they state that this money is the primary source of funding for the majority of wildlife conservation. We urge you to do your own research as well! We make it a priority to NEVER buy from poachers or people who are disrespectful to the environment or animals. Sustainability is something we are extremely passionate about. We do not claim to be "ethically sourced" because we respect the fact that everybody has their own set of ethics and don't want to assume everybody shares ours. We believe that a straight forward explanation on sourcing is far more honest.
How do I care for a taxidermy mount?